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Terms, Policy and Account Conditions

Access to BB8 is subject to the legal conditions described on this page, including eligibility by region and compliance with applicable local law. Review these terms before using the platform, funding your account via bKash, Nagad, or Rocket, or placing any wagers.

Eligibility by regionAccount holder responsibilityLocal law appliesAge verification requiredBangladesh access conditions
BB8 Terms, Policy and Account Conditions
ACCOUNT SECURITY STANDARDS

How We Protect Your Account and Data

Your account data is stored securely and accessed only for the purposes described in our Privacy Policy — transaction processing, identity verification, and account support. We do not sell your personal information to third parties. Session activity is protected by SSL encryption across all connections, including the cashier flow where bKash, Nagad, and Rocket transactions are confirmed. OTP-based login verification adds a second layer to account access from new devices. If you want to request a copy of your account data or ask that your information be deleted, submit the request through our support channels with your registered mobile number as identification.

Data Retention

We retain account and transaction records as required by our operating policies. You may request a summary of what we hold via support.

Cookie Use

Cookies support login sessions and platform performance. You can manage cookie preferences through your browser settings at any time.

SSL Encryption

All data exchanged between your device and our platform — including cashier transactions — travels over SSL-encrypted connections.

Account Changes

To update registered details such as your mobile number or linked wallet, contact support. Changes require identity verification before taking effect.

CONTACT AND QUERIES

Reach Us on Legal or Account Matters

If you have questions about eligibility, account status, or how a specific policy applies to you, our support team handles these through the channels below. For account-specific queries, have your registered mobile number ready — it is the primary reference across bKash, Nagad, and Rocket transactions.

Live Chat Available directly from the platform interface. Raise account-level or policy questions and a support agent will respond in the session.
Email Support Send detailed policy or eligibility questions to our support address listed in the account help section. Include your registered number.
Account Help Centre The help section covers common policy questions, verification steps, and withdrawal conditions without needing to contact an agent.

Legal and Eligibility: Common Questions

These cover the policy and eligibility questions we hear most from people in Bangladesh reviewing their account conditions.

Eligibility depends on your local law and region. You must be of legal age in your jurisdiction and located in a region where this type of platform is permitted. We do not determine legality on your behalf.

Our terms are governed by the jurisdiction specified in the full Terms and Conditions document. Your local law also applies independently of our terms — both sets of obligations are yours to comply with.

Withdrawals return to the same payment method used for deposit. A bKash deposit goes back to bKash, Nagad to Nagad, and Rocket to Rocket. Cross-wallet withdrawals are not available.

We may pause withdrawals or restrict account activity until verification is complete. You will be asked to submit identity documents through the account support channel to resolve the hold.

Contact support with your registered mobile number and state your request. We process data access and deletion requests in line with our Privacy Policy and applicable data rules.

Material updates to our terms are published on the platform. Continued use after the effective date of any update means you accept the revised conditions. Check this page periodically for the current version.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.